Product Provider Support

Product Provider Support Model

We offer effective portfolio management services to insurers and UMAs, and consumer brand businesses, which includes project managing the migration of small independent brokers to the preferred provider platform. Quotes on risks (as per insurer guidelines) are provided and complex risks are referred as per insurer mandate and referral SLA.

Regional Account Executives will service brokers and manage insurer communication to brokers. In addition there is a centralised email and telephonic support system for queries.

We conduct quality assurance reviews, and there are monthly reports to insurers regarding a broker’s portfolio performance and the risk exposures. Based on an analysis of the broker’s books, along with market trends and customer insights, an insurer will be provided with recommended growth and risk mitigation campaigns. Acuideas provides access to the Allied Africa Broker Network, and contact with brokers through the Broker Support Model.

Product providers also enjoy service offerings that incorporate product R&D and deployment capabilities, data/geo analytics and customer insight solutions, include product training, and provide support to increase geographic footprint and improve spread of risk.

Human capital risk predictive modelling solutions, improve risk management pricing methodology:

  • Human Capital Risk Evaluation (HCRE): Risk identification and evaluation tool for key account exposure or key personnel exposure
  • Innovative Driver Evaluation App (IDEA): A driver evaluation and insurance risk measurement solution that focuses on causality and predictive analytics on driver characteristics
  • Human Capital Risk Evaluation (HCRE): Fraud propensity model
  • Pilot Mental Stress Test App: Identification and assessment of pilot mental stress status
  • Recruitment Risk – Compatibility Risk. People Selection - High Pressure, High Accuracy Environments. Call Centre Sales Staff Recruitment Risk Modelling. Claims Staff Client Suitability Assessment